Terms of Service

1. Acceptance of Terms

By accessing or using CertosAI™, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the platform.

2. Description of Service

CertosAI™ is an autonomous compliance readiness platform that assists organizations with compliance monitoring, evidence collection, and audit preparation.

3. Account Responsibilities

You are responsible for maintaining the security of your account. You must provide accurate information. You must not share credentials with unauthorized parties.

4. Permitted Use

Use CertosAI™ for lawful compliance monitoring purposes only. You agree not to:

• Attempt to reverse engineer, decompile, or disassemble the platform
• Abuse or overload the platform infrastructure
• Use the platform to circumvent regulatory requirements

5. Human Oversight

CertosAI™ provides configurable autonomy levels. We recommend Balanced or Manual mode for high-risk compliance decisions. Client organizations retain ultimate responsibility for all compliance decisions regardless of autonomy setting.

6. Client Responsibility

You retain full responsibility for your organization's compliance posture. CertosAI™ assists with compliance readiness — it does not replace qualified legal counsel, certified auditors, or internal compliance teams.

7. $1M Financial Guarantee

Subject to terms defined in your service agreement. Applies to platform performance failures where CertosAI™ fails to identify a compliance gap within its monitored scope.

• Does not guarantee zero regulatory fines
• Does not cover gaps outside the monitored framework scope
• Does not apply if Human Control Center overrides are used to dismiss agent findings

8. Intellectual Property

CertosAI™, VELBY™, KOI-OS™, and all related marks are trademarks of Vault Engine Labs™. See /legal/trademarks for the full list.

9. Data Processing

We process your data as described in our Privacy Policy. For clients subject to HIPAA, a Business Associate Agreement is required before PHI is processed.

10. Limitation of Liability

To the maximum extent permitted by law, Vault Engine Labs™ shall not be liable for indirect, incidental, special, or consequential damages. Total liability shall not exceed the amount paid by you in the 12 months preceding the claim, except as covered by the $1M Financial Guarantee.

11. Termination

Either party may terminate with 30 days written notice. Upon termination, your data will be returned or deleted within 90 days.

12. Governing Law

These terms are governed by the laws of British Columbia, Canada.

13. Changes

We may update these terms with 30 days notice. Continued use of CertosAI™ after changes take effect constitutes acceptance.

14. Contact

legal@certosai.com · Vault Engine Labs™ · BC1538454